CANCELLATION & REFUND POLICY

Our Facility

You are invited to enjoy our facility, which includes amenities such as cozy waiting area with complimentary beverages and snacks.

Arrival

Qualita’Tiff offers amenities that you can enjoy prior to and after your spa services. Please plan to arrive 5-10 minutes before your scheduled appointments to relax and prepare for your spa services.
A late arrival may result in a shortened service. We will do our very best to accommodate you. In this instance, you would remain responsible for all reserved services.

Booking

Appointments can be made by telephone by calling us .

Prices are subject to change, and may be different from price lists that have been picked up from the salon.  The most current prices will always be on this site.

To ensure that we can fit you in at a time that is convenient to you, we recommend you book your next appointment before you leave.  In order to reward you for your organisation skills, we therefore give you a points on your loyalty/treat card.

Parties require a 50% deposit at the time of booking and the remainder a week prior to the appointment.

Cancellation/Lateness Policy

Please be prompt for your appointment as treatment must commence at your booking start time. If late you may have the treatment cut short, & still be charged for the full session.

If you are not able to attend your appointment please phone us asap so we can offer the appointment to someone else to avoid charges to you (email, text and Facebook are not suitable for cancellations).

It is wise to provide us with your mobile phone no, in order to be receive a reminder text 3 days before your appointment.

If an appointment is cancelled within 24 hours notice a small charge of 50% of the treatment will be added to your next appointment. A no-show or cancellation on the day will be charged in full.

For clients who have previously missed 3 or more appointments or cancelled at short notice, we will need to take a 50% non-refundable booking fee.

Colour, Tint or Glue Based Services

All services that include a colour, tint or glue will require a patch test at least 48 hrs prior to the service.  We are strict on this policy as we feel that your health is a priority, and therefore not worth risking.

Children

Generally we’ll do a quick trim of a new baby’s fringe at the same time as Mummy’s (or daddy’s) visit for no extra price.

Little toddlers or babies, with just a little bit of tidying to do are only £5.

A Children’s ‘Cut and Finish’ means the full works or a restyle;  Maybe it’s time to go from long to short hair or a bob to a pixie cut – maybe you have a little princess who likes their hair washed and blow dried?   Perhaps your son would like a really grown up hair cut with it layered all the way down the back?

We also do Children’s Blow Dries, Up do’s and Quick Braids, for those special events (great for mums who haven’t managed the latest trend yet etc!)

Students get 15% off the normal adult price of a haircut.

Mini Manicure or Mini Pedicure

It’s sometimes nice to play at being grown up.  We do a lovely mini-manicure or mini-pedicure (or both) – it’s the perfect treat for a little girl or boy (primary school age and under) who loves being treated.  They are just 15 mins each, with a little soak, massage, file and single layer of nail varnish chemicals free

Mini Facial

My little girl loves having her face stroked.  So we’ve create a lovely little Mini-facial for the potential pamper queens in our lives.  A little cleanse, moisturise and facial massage and they feel truly special in just 15mins!

Hair Chalks

Hair chalk colours wash straight out and are really fun for girls & boys.

Waxing

We totally appreciate a little girl can be sensitive to bullying, and so would be very willing to wax their eyebrows or legs. Age 11+. For any child under 16, a parent/guardian would need to be in the room with them.

Colouring

We don’t do any colouring of children in primary school apart from our fun hair chalk colours.

Semi-permanent or Balayage options are preferable for any child in secondary school as they are easier to maintain.  From 16yrs upwards these can include bleach and there are more options, but it would be best to talk to a colour specialist about the maintenance and risks involved first, in a free consultation.

Teenagers

If your teenager is struggling with their skin, then we highly recommend they come in for a Dermalogica consultation.

If they are stressed, then we recommend the Teenager massage (which is fully clothed), the head, neck & shoulder massage.  For any child under 16, a parent/guardian would need to be in the room with them.

We need written consent from a parent or guardian to do a massage on a teenager.  We would prefer to offer the head & neck & shoulder or Full Body massage.

Parties

We can do small parties for little girls or teens.  Choose your favourite ‘Mini’ treatments (nails , facials or hair up) or maybe a child’s quick braid.  The teens enjoy the  short ‘Mini-Miracle’ treatments and 30min File and Paints .  Add a ‘Fabulous Friends Tea And Cake’ for each child.

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Complaints

We 100% guarantee our work, so if for any reason you are dissatisfied, please contact us immediately.  We will need to see you or photo’s of the problem in order to issue a refund.  Depending on the situation we will offer a refund, fix or both.

REFUND POLICY

Please note that we do not offer refunds on any Course treatments or product purchases. However, if you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note depending on the circumstances. This policy does not apply to products which have been used or opened. The only exception to this policy is a serious or long term illness, confirmed by a medical certificate.


Gift Cards

Gift cards are perfect for any occasion! We offer gift cards in any amount. Qualita’Tiff gift cards may be purchased by telephone or in the store. Spa Series for our spa services are more effective when performed on a regular basis. With the purchase of five of the same spa services, you receive the sixth FREE. Spa series are ideal for gift giving! Gift cards are not redeemable for cash and are non-refundable.

Payment

We accept cash and debit cards.

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